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GENERAL TERMS AND CONDITIONS OF SERVICES
ARTICLE 1: DEFINITIONS
Agreement: means the agreement between T4E and its Customer in relation to the Services.
Customer: means the client of T4E under the Agreement and the GTC. The Customer may be the End-user, but not compulsorily.
End-user: means the final beneficiary of the Services. The End-user is an employee of the Customer, or a partner or family member of an employee of the Customer.
GTC: means these general terms and conditions of Services provided by T4E to its Customer under the Agreement.
Party: means individually T4E or the Customer.
Proposal: means T4E’s proposal to the Customer with regards to the Services, including in particular detailed information about the nature of the Services and their price. The Proposal is part of the Agreement, along with the GTC.
Service(s): means the service(s) referenced on the Website and detailed in the Proposal, provided by T4E to its Customer and/or End-user under the Agreement and the GTC.
T4E: means Tips4Expat, the provider of Services under the GTC.
Website: means T4E’s website available at https://temp.tips4expat.eu/.
ARTICLE 2: APPLICABILITY OF THE GTC
The GTC apply exclusively to the Agreements and to any offer, quotation, Proposal or Service from T4E. Any other document from the Customer (e.g. without limitation, general terms and conditions of the Customer, etc.) shall be deemed not applicable.
The GTC are available on the Website for consultation, downloading and printing for the Customers’ record or any other party. The GTC can be requested by email at the following address info@tips4expat.com.
ARTICLE 3: THE AGREEMENT
Once T4E and the Customer have agreed on the terms of the Proposal, T4E and the Customer will sign the Agreement that includes the terms of the Proposal.
As of the date of signing of the Agreement by T4E and its Customer, the Agreement will be applicable to the Parties. The GTC are a fully integrated part of the Agreement.
ARTICLE 4: SERVICES
T4E provides tailor-made Services to individuals & families during each step of their relocation, such as orientation, housing, settling-in assistance, children-related assistance, integration, or departure assistance.
T4E shall carry out any Services with due care, to the best of its knowledge, skills and abilities.
ARTICLE 5: TERM AND TERMINATION
The Agreement will provide the term and termination for the execution of the Services.
In case of any cancellation by the Customer of the Services as agreed in the Agreement, for any reason whatsoever, such as resignation, disease, the Customer will have to inform immediately T4E in writing.
In case of non-performance under the Agreement or the GTC, the complaining Party shall request in writing from the non-performing Party compliance with its obligations. In case of inaction from the non-performing Party within 7 (seven) calendar days, the complaining Party shall be entitled to terminate the Agreement in writing and with immediate effect, without prejudice of Article 7 of the GTC and without prejudice of any further liabilities.
T4E will not be liable for any exceeding of a predetermined term for the execution of the Services. The Customer will owe the agreed fee for the Services, unless otherwise agreed in writing by the Parties.
ARTICLE 6: PROPOSAL AND PRICES
Unless otherwise specified, a Proposal is valid for the civil year in which it was sent.
The fees of the Services, including any expenses if any, are stated on T4E’s Proposal annexed to the Agreement. The fees of the Services are always exclusive of any taxes, such as but not limited to the applicable VAT. Fees including taxes may be mentioned, on an indicative basis only.
ARTICLE 7: PAYMENT AND INVOICING
Unless otherwise stated, the fees for the Services are payable by the Customer to T4E as follows:
(i) For home search:
- A down-payment of 1,000 (one thousand) euros plus VAT and any other taxes, at the date of signing of the Agreement;
- and the remaining amount of the total fee including taxes as mentioned in T4E’s Proposal annexed to the Agreement, within 5 (five) calendar days of the final invoice of T4E once the Services are fully performed, except if otherwise stated on the invoice.
(ii) For any packages:
- A down-payment of 50% (fifty percent) of the total fee, including taxes, as mentioned in T4E’s Proposal annexed to the Agreement, at the date of signing of the Agreement;
- and the remaining 50% (fifty percent) of the total fee, including taxes, as mentioned in T4E’s Proposal annexed to the Agreement, within 5 (five) calendar days of the final invoice of T4E once the Services are fully performed, except if otherwise stated on the invoice.
These prices do not include administrative and procedure costs (visa, immigration process, tax advisor, registration fees, banking costs…) and Tips4Expat agent travelling costs.
Should payment not be received within such period, the Customer shall be deemed to be in default, without any further notice being required.
In case any invoice is not, or not timely, paid by the Customer, T4E is entitled to suspend or terminate its Services for the Customer. This shall not affect the Customer obligation to timely pay any outstanding invoices and any invoices that are yet to be submitted.
If the Customer fails to pay on time for the Services, T4E reserves the right to charge statutory interests compounded to the extent allowed by the applicable law under Article 16 of the GTC.
In case of cancellation of the Services as mentioned in article 5, T4E will be entitled at least to retain:
(i) for any home search: the amount of 1,000 (one thousand) euros plus VAT and any other taxes
(ii) for any packages: 50% (fifty percent) of the total amount including taxes, as mentioned in T4E’s Proposal annexed to the Agreement.
If all the Services have already been provided to the Customer, the total amount of the fees will be due by the Customer to T4E, even if the relocation of the Customer has been cancelled.
ARTICLE 8: COOPERATION
The Customer and/or the End-user shall provide in a timely manner all the correct and complete information and documents requested by T4E under the Agreement. The Customer and/or the End-user shall inform T4E immediately of any fact or circumstance that may be of importance for the performance of the Services.
Any failure to provide adequate documents in a timely manner leading to the impossibility to complete the Services will result in the full fees agreed to remain due and payable to T4E.
The Customer shall inform the End-user of any of its obligations under the Agreement and/or the GTC as the case may be.
ARTICLE 9: PROFESSIONAL PARTNERS
T4E may, under the Services, provide the Customer with the contact details of professional partners (e.g., relocation agent, healthcare professionals, etc.). Usually and in order for the Customer and/or End-user to make his/her own choice, T4E will provide, whenever in the Customer’s best interest, more than one partner option.
The Customer and/or the End-user are the only decision-maker on whether to contact these professional partners and use their services, or not. Therefore, T4E shall bear no liability whatsoever on behalf of these professional partners, and in case of damage caused by one of them to the Customer and/or the End-user, the Customer and/or the End-user expressly agree and undertake to hold T4E harmless from any liability.
Within the scope of the Agreement, T4E is authorized to call upon the assistance and engage the services of third parties such as foreign service providers and advisors. When engaging the services of third parties, T4E shall have no obligation to inform the Customer and/or the End-user. Any and all liability of T4E in respect of such third parties is excluded. T4E is not liable for any acts or omissions of third parties. By signing the Agreement, the Customer and/ or the End-user gives T4E authority to accept on behalf of the Customer and/ or the End-user a limitation of liability stipulated by such person. T4E excludes any and all liability that is in any way connected with the insolvency of any third party.
ARTICLE 10: PROPERTY
T4E retains any right, including intellectual property rights, with regards to, in their broadest sense, ideas, concepts, designs, inventions, brands, products, texts, reports, etc. developed by T4E, whether under the Agreement or not. The Customer and/or the End-user shall not duplicate, make public or exploit them in any way, directly or indirectly.
ARTICLE 11: PRIVACY
In order to provide the Services and during the Agreement, T4E may have knowledge to some extent of private details regarding the Customer and/or the End-user. Therefore, as a professional, T4E undertakes to respect their privacy.
ARTICLE 12: COMPLAINT
If a Customer has any complaint regarding the Services under the Agreement, he shall immediately contact T4E at info@tips4expat.com, with a description of the complaint and all the relevant details, in order for T4E to be able to respond adequately, without prejudice of Article 7 of the GTC.
ARTICLE 13: LIABILITY
T4E shall provide the Services under the Agreement and the GCT on a best-effort basis.
The provisions of articles 7:404 and 7:407 subsection 2 of the Dutch Civil Code (Burgerlijk Wetboek), which impose joint liability where an instruction is given to two (2) or more persons, shall not be applicable.
If, in the context of the Agreement, an event occurs that could lead to any liability on the part of T4E, such liability shall at all times be limited to the amount which is paid under T4E’s professional liability insurance in respect of the matter concerned, increased by the amount of the applicable deductible (eigen risico).
If, for whatever reason, no amount shall be paid by a professional liability insurance as described above, any liability shall be limited to a sum equal to the amount paid by the Customer to T4E in relation to the matter, or relevant part thereof, in respect to which the liability has arisen, subject to a maximum of 2,000 (two thousand) euros.
To the extent allowed by the applicable law under Article 16 of the GTC, in no circumstances shall T4E be liable for any indirect, and/or immaterial and/or future damages, such as but not limited to, consequential loss or damage, indirect loss, forgone profits, missed savings, loss of opportunity, etc.
T4E shall not be liable due to incompleteness or incorrectness of any information or document provided by the Customer and/or the End-user.
The Customer and/ or the End-user will indemnify T4E with regard to any penalties imposed on to T4E as a result of any breach by or on behalf of the provisions contained in the Dutch foreign workers Act.
ARTICLE 14: FORCE MAJEURE
T4E shall be excused, without any liabilities, including under Article 13 of the GTC, from any performance of the Services, for any period of time, in whole or in part, in case of a force majeure event, such as illness, accident, theft, power disruption, severe weather conditions, fire, flood, earthquake, elements of nature, riots, civil disorders, rebellions, revolutions, etc. If T4E is prevented from or delayed in performing any of its Services by a force majeure event, T4E shall promptly notify the Customer as soon as possible by telephone (to be confirmed in writing within five (5) calendar days) of the occurrence of the force majeure event and state, in reasonable detail, the Services which are thereby delayed or prevented.
ARTICLE 15: PUBLICITY
To the extent allowed by the applicable law under Article 16 of the GTC, the Customer expressly agrees and undertakes in advance to authorise T4E to mention the Customer’s business name on the Website or through any other communication medium, in order to provide marketing content or advertisement for T4E.
ARTICLE 16: APPLICABLE LAW
The existence, validity, construction, interpretation, performance and termination of the GTC and the Agreement shall be governed in accordance with Dutch law.
ARTICLE 17: DISPUTE
To the extent allowed by the applicable law under Article 16 of the GTC, any disputes in connection with or arising out of the Agreement or the GTC that cannot be settled amicably shall be heard and any actions exclusively brought in the competent court of the district in which T4E is established at the time of concluding the Agreement.
ARTICLE 18: CONTACT
T4E is a sole proprietorship (‘’eenmanszaak’’) under the applicable law mentioned in Article 17 of the GTC, located in Milletstraat 58-1, 1077 ZG Amsterdam, The Netherlands, and registered with the KVK under number 65427858 and with the VAT number NL570456885B01.
T4E can be contacted at info@tips4expat.com or on +31 (0)6 55 85 75 04.
ARTICLE 19: GENERAL PROVISIONS
In case any provision of the Agreement or the GTC is declared or become void or invalid, in whole or in part, whatever the reason, this shall not affect the remainder of such provision and the other provisions of the Agreement or the GTC, which will remain in full force.
In case of translation of the GTC, the present English version shall prevail if a discrepancy arises between the present English version and a translated version.
The GTC or the Agreement can only be amended with the preliminary written consent of T4E.
In the event of any discrepancy between the GTC and the Agreement, the provisions of the Agreement shall prevail.
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