GENERAL TERMS AND CONDITIONS OF SERVICES
ARTICLE 1: DEFINITIONS
Agreement: means the agreement between T4E and its Customer in relation to the Services.
Customer: means the client of T4E under the Agreement and the GTC. The Customer may be the End-user, but not compulsorily.
End-user: means the final beneficiary of the Services. The End-user is an employee of the Customer, or a partner or family member of an employee of the Customer.
GTC: means these general terms and conditions of Services provided by T4E to its Customer under the Agreement.
Party: means individually T4E or the Customer.
Proposal: means T4E’s proposal to the Customer with regards to the Services, including in particular detailed information about the nature of the Services and their price. The Proposal is part of the Agreement, along with the GTC.
Service(s): means the service(s) referenced on the Website and detailed in the Proposal, provided by T4E to its Customer and/or End-user under the Agreement and the GTC.
T4E: means Tips4Expat, the provider of Services under the GTC.
Website: means T4E’s website available at https://tips4expat.com/.
ARTICLE 2: APPLICABILITY OF THE GTC
The GTC apply exclusively to the Agreements and to any offer, quotation, Proposal or Service from T4E. Any other document from the Customer (e.g. without limitation, general terms and conditions of the Customer, etc.) shall be deemed not applicable.
ARTICLE 3: FORMATION OF THE AGREEMENT
The Agreement between T4E and its Customer is formed once the Customer has signed up for T4E’s Service by accepting its Proposal, by email or in writing. The GTC are a fully integrated part of the Agreement.
ARTICLE 4: SERVICES
T4E provides tailor-made Services to individuals & families during each step of their relocation, such as orientation, housing, settling-in assistance, children-related assistance, integration, or departure assistance.
ARTICLE 5: TERM AND TERMINATION
The term of the Agreement is specified on T4E’s Proposal.
In case of non-performance under the Agreement or the GTC, the complaining Party shall request in writing from the non-performing Party compliance with its obligations. In case of inaction from the non-performing Party within 7 (seven) calendar days, the complaining Party shall be entitled to terminate the Agreement by written and with a 20 (twenty) calendar days’ notice period, without prejudice of Article 7 of the GTC and without prejudice of any further liabilities.
ARTICLE 6: PROPOSAL AND PRICES
Unless otherwise specified, a Proposal is valid for the civil year in which it was sent.
The prices of the Services, including any expenses if any, are stated on T4E’s Proposal. The prices of the Services are always exclusive of any taxes, such as but not limited to the applicable VAT. Prices including taxes may be mentioned, on an indicative basis only.
ARTICLE 7: PAYMENT
Unless otherwise stated, the price of the Services is payable as follows:
– 30 (thirty) % of the total amount of the Proposal including taxes within 5 (five) calendar days of the Proposal’s approval by the Customer,
– and the remaining 70 (seventy) % of the total amount of the Proposal including taxes within 5 (five) calendar days of the final invoice of T4E once the Services are fully performed.
T4E is entitled to withhold the performance of the Services under the Agreement until the payment has been made according to this provision.
If the Customer fails to pay on time for the Services, T4E reserves the right to charge statutory interest compounded to the extent allowed by the applicable law under Article 17 of the GTC.
ARTICLE 8: COOPERATION
The Customer and/or the End-user shall provide in a timely manner all the correct and complete information and documents requested by T4E under the Agreement. The Customer and/or the End-user shall inform T4E immediately of any fact or circumstance that may be of importance for the performance of the Services.
The Customer shall inform the End-user of any of its obligations under the Agreement and/or the GTC as the case may be.
ARTICLE 9: PROFESSIONAL PARTNERS
T4E may, under the Services, provide the Customer with the contact details of professional partners (e.g. relocation agent, healthcare professionals, etc.). Usually and in order for the Customer and/or End-user to make his own choice, T4E will provide, as far as possible, more than only one option in terms of contact details.
The Customer and/or the End-user are the only decision-maker on whether to contact these professional partners and use their services, or not. Therefore, T4E shall bear no liability whatsoever on behalf of these professional partners, and in case of damage caused by one of them to the Customer and/or the End-user, the Customer and/or the End-user expressly agree and undertake to hold T4E harmless from any liability.
ARTICLE 10: PROPERTY
T4E retains any right, including intellectual property rights, with regards to, in their broadest sense, ideas, concepts, designs, inventions, brands, products, texts, reports, etc. developed by T4E, whether under the Agreement or not. The Customer and/or the End-user shall not duplicate, make public or exploit them in any way, directly or indirectly.
ARTICLE 11: PRIVACY
In order to provide the Services and during the Agreement, T4E may have knowledge to some extent of private details regarding the Customer and/or the End-user. Therefore, as a professional, T4E undertakes to respect their privacy.
ARTICLE 12: COMPLAINT
If a Customer has any complaint regarding the Services under the Agreement, he shall immediately contact T4E at , with a description of the complaint and all the relevant details, in order for T4E to be able to respond adequately, without prejudice of Article 7 of the GTC.
ARTICLE 13: LIABILITY
T4E shall provide the Services under the Agreement and the GCT on a best-effort basis.
To the extent allowed by the applicable law under Article 17 of the GTC, the total liability of T4E under the Agreement and the GTC shall be limited, all damages included, to twice the total amount excluding taxes paid by the Customer to T4E under the Agreement, with a maximum of 2000 (two thousand) euros.
To the extent allowed by the applicable law under Article 17 of the GTC, in no circumstances shall T4E be liable for any indirect, and/or immaterial and/or future damages, such as but not limited to, consequential loss or damage, indirect loss, forgone profits, missed savings, loss of opportunity, etc.
T4E shall not be liable due to incompleteness or incorrectness of any information or document provided by the Customer and/or the End-user.
ARTICLE 14: FORCE MAJEURE
T4E shall be excused, without any liabilities, including under Article 13 of the GTC, from any performance of the Services, for any period of time, in whole or in part, in case of a force majeure event, such as illness, accident, theft, power disruption, severe weather conditions, fire, flood, earthquake, elements of nature, riots, civil disorders, rebellions, revolutions, etc. If T4E is prevented from or delayed in performing any of its Services by a force majeure event, T4E shall promptly notify the Customer as soon as possible by telephone (to be confirmed in writing within five (5) calendar days) of the occurrence of the force majeure event and state, in reasonable detail, the Services which are thereby delayed or prevented.
ARTICLE 15: PUBLICITY
To the extent allowed by the applicable law under Article 17 of the GTC, the Customer expressly agrees and undertakes in advance to authorise T4E to mention the Customer’s business name on the Website or through any other communication medium, in order to provide marketing content or advertisement for T4E.
ARTICLE 16: INSURANCE
Each Party declares that it has subscribed to the appropriate insurance(s) under the Services provided.
ARTICLE 17: APPLICABLE LAW
The existence, validity, construction, interpretation, performance and termination of the GTC and the Agreement shall be governed in accordance with Dutch law.
ARTICLE 18: DISPUTE
To the extent allowed by the applicable law under Article 17 of the GTC, any disputes in connection with or arising out of the Agreement or the GTC that cannot be settled amicably shall be heard and any actions exclusively brought in the competent court of the district in which T4E is established at the time of concluding the Agreement.
ARTICLE 19: CONTACT
T4E is a sole proprietorship (‘’eenmanszaak’’) under the applicable law mentioned in Article 17 of the GTC, located in Millietstraat 58-1, 1077 ZG Amsterdam, The Netherlands, and registered with the KVK under number 65427858 and with the VAT number NL570456885B01.
ARTICLE 20: GENERAL PROVISIONS
In case any provision of the Agreement or the GTC is declared or become void or invalid, in whole or in part, whatever the reason, this shall not affect the remainder of such provision and the other provisions of the Agreement or the GTC, which will remain in full force.
In case of translation of the GTC, the present English version shall prevail if a discrepancy arises between the present English version and a translated version.
The GTC or the Agreement can only be amended with the preliminary written consent of T4E.